On Unity of Direction

In response to Unity of Direction:



What sort of business strategy advocates the firing of customers? Tried and true methods advocate finding a customer base and meeting their needs. Surely a better approach to so called delinquent customers is to ascertain and meet their needs. Ultimately, if you aren't meeting a need what are you doing?


Furthermore, it seems counterintuitive to throw away good staff that have already been invested in, why not just further develop them? Surely the cost of minor adjustments in their development is more effective than starting again.